Return Policy

Returns: We understand that sometimes you need to return products, and we can accept returns up to 30 days from the date of receipt. Because of the nature of our products and the sanitary condition they should carry, we cannot accept the return of any items that are not in new, unused condition, with all wrappings and original instructions included.

Note on any restock fee:

Returns of Bed, Floor & Chair Alarms, will not be charged a restock fee. However, the original shipping charges will be deducted from your refund.

Returns of All other items are charged a 15% restock fee off of your original purchase price. This is charged by the manufacturer to us, and unfortunately, we must pass this along to any items that are returned in this category. If you have any questions, please call us. 

If your products are unused and still in their original containers/wrappings,  and you wish to return, please contact us for a Return Authorization Number, which is necessary to complete your return. All return shipping costs are the responsibility of the Buyer.  Once your product is received back with us, it will pass through Quality Control to check the product is in original, unused condition.  We will then issue a refund to you, and send an email notification letting you know we have completed this.  

Cancellations:  You may cancel an order before your order ships.  Once we have shipped your item, it will be considered a Return, and you should follow the instructions above.  If you do wish to cancel your order, please email or call us and give instruction to cancel.

 

Please contact us for your authorization at info@austinmedical.co.uk, or call 0770 267 5168

 

Thank you